Frequently Asked Questions
Are your products domestic or import?
LUHIX offers both domestic and import products. Our target customer is seeking a high quality product, economically priced. We produce products for customers which prefer local fabrication and for whom cost is a secondary concern. By offering many products in both domestic and international varieties, we can help satisfy your particular needs. Give us a call at +86-0574-26284842 and we can provide you with a price quote for comparison.
Do you offer purchasing on credit?
For some customers, purchasing on credit may be an option. Please contact us through E-mail in that regards. We will be in contact with you within one business day.
Do you have any retail outlets or re-sellers?
Our company serving customers through our Website and customer care call center. We do not have any walk-in retail store locations.
How quickly can I get what I need?
Our fulfillment and shipping warehouse, customer call center and administrative offices are centrally located in Ningbo,Dhaka,Moscow,HK, where we fulfill and ship daily (for in-stock orders received by 4pm Central). Orders received after 4pm Central for in-stock items will ship the following business day. We can use our network of suppliers to further help accommodate your urgent order quickly and economically.
Where are you located?
We are based in Ningbo,China. Ningbo offers an educated talent pool with a strong work ethic, helping to ensure our business remains competitive and healthy. The location also means that as a consumer, you’ll receive your order as quickly as possible.
Do you make custom assemblies?
Yes, custom assemblies are one of our specialties- no job is too big or too small. If you need a custom ratchet strap, winch strap, lifting sling, or any other cargo control product build to certain specifications, contact us and we will be glad to assist you.
Do you ever partner with other companies and websites?
Yes, we are always looking for companies in our “category” or with similar industry interests. Please use our contact us page to drop us a note. We enjoy sharing our story and connecting with other businesses.
Is your product customized?
Yes, because the working condition are different, all our products are customized depending on detail requirement! So if you give us more information about the lift capacity, span, lift height, power source and other specials, we will give you a very quick quote!
What’s the information should I provide when inquiry?
The more information you provide, the accurate solution we can prepare for you! The information such as the lift capacity, span, lift height, or other specials you give us will be more appreciated.
How many operating methods for my selection?
The standard operating methods we provide is pendent controller with push buttons. Meanwhile, we can also provide the remote control with push buttons and the cabin (space capsule seat) control with joystick. You can choose any of them, just tell us!
The space of my workshop is limited, can the crane be ok to use?
For low headroom workshop, we have the Special products. The detail dimension please consult our professional engineer.